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FAQ

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We take the utmost care in packaging and shipping our guppies. We use industry-standard shipping practices, including insulated packaging and heat/cold packs when necessary, to ensure the safe transit of the fish. In the unlikely event that any issues occur during shipping resulting in loss, we offer a live arrival guarantee and will provide a replacement or refund.

Yes, our $17.99 shipping rate for live fish is applicable across Canada. Regardless of your location within Canada, you can take advantage of this affordable shipping option to receive our guppies.

We work with reputable shipping carriers that prioritize the well-being of the animals and have proven track records of delivering live fish in a timely manner. While delays or unforeseen circumstances may occur, we strive to ensure that your guppies reach you as quickly as possible and in good health.

No, the $17.99 shipping rate is all-inclusive, and there are no hidden charges or fees associated with it. We believe in transparent pricing and want to make the shipping process as affordable and straightforward as possible for our customers.

Our extensive experience in shipping live fish has allowed us to refine our packaging methods to ensure the highest chance of survival during transit. We use quality materials, secure packaging, and appropriate measures to maintain optimal water conditions. In the rare event that any issues arise, our live arrival guarantee ensures that you will receive a replacement or refund.

We have a customer satisfaction guarantee. If you are not satisfied with the fish you receive, please contact our customer support team within a specified timeframe for assistance and possible arrangements for return or refund.

We may offer discounts for bulk orders. Please contact our customer support team or check our website for any ongoing promotions or special offers.

If you notice any signs of illness in the fish after arrival, it is crucial to act quickly. Separate the affected fish from others and contact our customer support team for guidance. Providing clear photos or videos of the fish and describing the symptoms will aid in the assessment and assistance process.

While we strive to provide healthy fish, it is important to note that the long-term health and well-being of the fish depend on proper care and maintenance in your aquarium. We offer guidance and support, but we cannot provide guarantees or warranties beyond our live arrival guarantee.

We accept various secure payment methods, including major credit cards, debit cards, and online payment platforms. You can select the preferred payment option during the checkout process.

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