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Expédition neutre en carbone avec Shopify Planet
Expédition neutre en carbone pour toutes les commandes
235kg
suppressions des émissions carbones des expéditions
Cela correspond à...
601
kilomètres parcourus par une voiture à essence standard
Nous finançons des innovations dans les domaines suivants...
Capture directe du dioxyde de carbone
Huile bio
Minéralisation
Based on 97 reviews
88%
(85)
1%
(1)
1%
(1)
0%
(0)
10%
(10)
No service

I have written to them because 2 of the mystery snails arrived doa and the other died on February 27. They never gave me a response since February 24. I wrote to them again this morning, I saved up to buy these snails. Wasn't able to add pictures

Arrived dead, half refund after several follow ups!

I ordered a few guppies, arrived all dead and also one was missing. Did several follow ups to get the refund, I gave them the option to refund me partially and the other half send me moss balls, I got the half refund, but moss balls never arrived and they never responded again..

W
Blue Grass Guppies
William Chenard
Arrived dead with my 4 others guppies. Missing also 2 females and 2 other trios

with my 4 others guppies. Missing also 2 females and 2 other trios.

Havent received on my 6 guppies who arrived dead...

Arrived dead

Havent received on my order and every other guppies arrived dead. They said they Will re ship and i havent had any news.

Dead fish

I ordered I trio of metallic red lace guppies and they all arrived dead on arrival. When I tried to email them about it they responded once then ghosted me refusing to take responsibility. The fish were poorly packaged for the weather and came ice cold. Do not order fish from them very disappointing

A
Blue Ramshorn Snails
ANTONIO FALCO

Great color, fast shipping. thanks

Great color, fast shipping. thanks!

E
Blue Mystery Snail
Erica Hawkshaw
Such a Cutie!

Snail arrived well packaged and alive. He was moving around and exploring within 20 minutes of being placed into his new home. Very happy with the purchase.

E
Purple Mystery Snail
Erica Hawkshaw
Very Happy

Although it took some time to arrive, my snail arrived very well packaged and in perfect condition. It was out and about 20 minutes after being introduced into its new tank. It has quite the personality and makes me smile constantly.

Beautiful snail!

My blue ramshorn was so beautiful! I wasn't expecting such a big healthy snail. They hid for a few days, but now he's out and about and being flirty with my other ramshorns.

Excellent Product But Terrible Communication and Shipping Process

I am VERY pleased with my Magenta Mystery Snail from Canada Guppies!!! This was my very first purchase from them as they came highly recommended from many of my sources. I live in Alberta and my snail arrived in good condition. The packaging was very well done. I had also requested a female in my order instructions and Canada Guppies came through! Excellent job!

HOWEVER, be prepared for communication issues and confusing shipping notifications. I did see previous reviews regarding this before I ordered and unfortunately those reviews were 100% true in my case as well. I found that I had to chase Canada Guppies myself to see what was happening with my order or why it hadn't been shipped yet. The communication and shipping notifications were very frustrating. This resulted in a MUCH longer delivery date than what was agreed upon when purchasing. I also received a surprise invoice in my email for a flight to get my order to me that I was not advised of when placing my order...

Video?

May I See The Video Sample Of The "Supreme Full Red Albino" Guppy? Before I Consider Buying Them?

Lovely colored

Great cônes

Good looking and alive

Havent received

Good looking and alive

Good looking and alive

Never received

V
Blue Mystery Snail
Vicky Lachance
Huge snail 🐌

This snail is huge and got to work really fast they have been a huge help in my ecosystem my thumb 👍 in comparison

V
Ivory Mystery Snails
Vicky Lachance
Beautiful snail 🐌

My ivory mystery snail came quickly once shipped and they are now happy in my ecosystem 10/10 would recommend

Electric Blue Topaz XL Tail Guppies

Guppies arrived healthy and Beauty as always!!!.
Great customer service quick easy way to get quality guppies!

Healthy fish

My trio of snakeskin metallic blue guppies arrived healthy and started feeding in short time. Nice young fish and hoping for babies eventually.

FAQ

supportCategory

We take the utmost care in packaging and shipping our guppies. We use industry-standard shipping practices, including insulated packaging and heat/cold packs when necessary, to ensure the safe transit of the fish. In the unlikely event that any issues occur during shipping resulting in loss, we offer a live arrival guarantee and will provide a replacement or refund.

Yes, our $17.99 shipping rate for live fish is applicable across Canada. Regardless of your location within Canada, you can take advantage of this affordable shipping option to receive our guppies.

We work with reputable shipping carriers that prioritize the well-being of the animals and have proven track records of delivering live fish in a timely manner. While delays or unforeseen circumstances may occur, we strive to ensure that your guppies reach you as quickly as possible and in good health.

No, the $17.99 shipping rate is all-inclusive, and there are no hidden charges or fees associated with it. We believe in transparent pricing and want to make the shipping process as affordable and straightforward as possible for our customers.

Our extensive experience in shipping live fish has allowed us to refine our packaging methods to ensure the highest chance of survival during transit. We use quality materials, secure packaging, and appropriate measures to maintain optimal water conditions. In the rare event that any issues arise, our live arrival guarantee ensures that you will receive a replacement or refund.

We have a customer satisfaction guarantee. If you are not satisfied with the fish you receive, please contact our customer support team within a specified timeframe for assistance and possible arrangements for return or refund.

We may offer discounts for bulk orders. Please contact our customer support team or check our website for any ongoing promotions or special offers.

If you notice any signs of illness in the fish after arrival, it is crucial to act quickly. Separate the affected fish from others and contact our customer support team for guidance. Providing clear photos or videos of the fish and describing the symptoms will aid in the assessment and assistance process.

While we strive to provide healthy fish, it is important to note that the long-term health and well-being of the fish depend on proper care and maintenance in your aquarium. We offer guidance and support, but we cannot provide guarantees or warranties beyond our live arrival guarantee.

We accept various secure payment methods, including major credit cards, debit cards, and online payment platforms. You can select the preferred payment option during the checkout process.

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