Indonesia → Canada
Arrival: Nov 24 · via Hermanus
Important Dates
Payment Deadline — Nov 20
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Arrival in Canada — Nov 24
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How it Works
Reserve by Nov 20
Confirm species & pay to lock your slot.
Export + Clearance
We handle CFIA/CBSA docs & routing.
Dispatch & Delivery
We ship directly to your address.
Packing & Logistics
Oxygenation
Bags ~1/3 water · ~2/3 O₂ · double bagged
Heat Packs
Fresh 40-hour warmers; vents unobstructed; never touching bags.
Insulation
Full R-3.5 styrofoam liner; taped seams; radiant-heat reflection.
What We Guarantee
- • DOA Indonesia → Canada: We refund the transship fee.
- • DOA Canada → Customer: We credit your next Canada → customer transship fee (replacement fish ships free).
- • Weather-safe routing & holds.
- • We ship Canada-wide. (Pickup by request only.)
What Isn’t Covered
- • Breeder-to-transship losses (we are not the breeder).
- • Bags opened before proof.
- • Loss after acclimation or tank issues.
What We Need From You
- • Photo/video of the unopened bag within 2 hours of delivery.
- • Be reachable on delivery day.
- • Stable tank & reasonable acclimation.
How to File a Claim
1
Submit clear photo/video of the unopened bag within 2 hours of delivery.
2
Message us with your order number and delivery time.
3
Receive Refund (Indonesia leg) or Credit (Canada leg).
Keep packaging until we confirm.
