I just purchased a pair of blue platinum guppies and had them shipped to my home. Unfortunately they did not survive the trip and arrived DOA. It was a long journey to my home and the weather was very cold so I am not totally surprised. Upon letting the seller know what happened, they immediately offered to replace same day. I wasn't sure if I should chance it again now or wait until the better weather arrived. They assured me that they ship all the time without any issues so they recommended that we try it again. I agreed and 24 hrs later I received my new replacement fish along with 2 extra complimentary fish which was a nice surprise for me.
The new fish arrived safe and sound in a warm container and are now happily swimming in their new home. Customer service was excellent and I am looking forward to buying more fish/plants etc from them in the future. I highly recommend them. I might mention that the fish were shipped from Quebec to Ontario all less than 24 hrs later.